Blog | Eliminate Problems and Fires
Who’s Responsible if I Have to Fire Someone in My Contracting Business?
January 21, 2025
A client recently asked me, “Who’s responsible if I, or one of my managers, has to fire someone for poor performance? Is it our fault or is it the employee’s?” My answer was “It depends.” If you’ve given the employee strong support and enough time to improve their performance and they’re still not performing up […]
Do this to prevent turnover and ensure you have productive relationships with your best employees
June 7, 2021
This week, a client of mine who owns a painting company had one of his long-term key employees explode in anger over a very minor issue, then quit and storm out. My client told me that he was totally blindsided by how angry this employee was. So he called the employee to find out why […]
A Year-End Checklist to Help Keep Your Contracting Business Smooth Running and Profitable
December 17, 2020
You may not think about your business this way, but your business is a machine that’s built to generate leads, sell business, deliver your services, and collect money. Your organization structure (org chart, job descriptions, reporting relationships, linkages between roles) is the blueprint for how all the parts of your company are organized and connected […]
The Best Ways to Detect and Protect Your Contracting Business from Employee Theft and Fraud
April 25, 2019
Over the years several of my clients have experienced employee fraud or theft in their businesses. It’s not a pleasant experience. I read a troubling statistic recently from a 2018 study by the Association of Certified Fraud Examiners, that 28% of businesses with less than 100 employees experience fraud or theft by employees each year […]
How Well Do You Follow This Checklist of Customer Service Tactics From Marriott in Your Contracting Business
October 18, 2018
I got an email from one of my clients recently with a question that I’m sure many of you ask about your own businesses. It’s about how to give an excellent service experience to your customers. The question: Hi Bill, Doing some work on the business today. I was recently discussing with one of my […]
Here’s How We’ve Helped Other Businesses.
Since working with Bill we have gone from losing money to a 6-figure profit and our business has grown more than 20%. It’s incredible. Working with Bill has been a great investment.
Bill’s tools and techniques reduced the struggle and helped me get and retain new customers. While working with Bill, my sales increased 40%, even though the price wars were brutal.
Bill’s constant guidance and insight has helped us make decisions that were instrumental in greatly improving our business and making us happier more fulfilled people.
-Rick Holtz, HJ Holtz and Son Painting
-Warren Hoffman, Hoffman Interior Painting
-Chelsea Cleary, United Security
